Not every business needs a permanently-staffed Information Technology (IT) employee. With many businesses switching to a more agile, home or remote connection-based way of operating, an IT team doesn't need to walk to different offices or drive to a person's home for every little fix. If you're looking for IT solutions, here are a few ways that managed, remote IT support can keep your business running during any IT-related issue.
What Is Remote Support?
Instead of physically sitting at the computer to remove viruses, install programs, or guide employees to certain features on the computer, a remote technician can perform the job from anywhere in the world across the internet.
Using a secure internet connection, a technician can connect with the employee's computer and use the technician's mouse and keyboard as if they were at the employee's computer. Sound a little strange? Well, consider the way that a computer works.
When you use a mouse or keyboard, it's not like you're etching words and actions into stone; when you type or move your mouse, it sends a signal through wires, contacts and electrical traces. Remote support is the same thing, but with the internet added as another step in the path.
If you're uncomfortable with new technology, it's simple to end any remote session by closing the remote support program or unplugging the internet cable. That said, it's best to allow remote technicians to do what they need to do; this is already old technology with techniques that happen millions of times in a day, and there are systems in place to allow you to monitor any strange activity.
How Can Employees Get Support?
There are many ways to start a remote support session, which will be discussed when you begin planning for a support contract. Most of them involve navigating to a website that connects the employee to the support professional.
This works by creating a sort of interactive video of the employee's computer, which the remote technician can use a mouse and keyboard in order to work. Instead of website browsing, an application used only for remote support can be launched so that the employee can't accidentally close the session while doing other things on the computer. Both options can be used, with the employee using a website to install a temporary remote session every time support is needed--this isn't time consuming in most cases.
Internet or some sort of network connection is necessary. If the computer can't connect to the internet or otherwise get connected to the remote technician, it's necessary to set up an in-person visit. For employees around the country or the world, this can be done with either the managed IT services company's staff, or by vetting local technicians.
It's understandable that a support company won't be in every single town--yet--but it's not difficult for your contracted team to interview local technicians who can handle the repair. Background checks can be performed, and if personal privacy or safety is a concern, a safe and neutral place can be selected for the repair.
Contact a managed IT service like TEC Consulting Group to discuss all concerns and options when it comes to a remote workforce support plan.